Mr Rooter Plumbing of Greater Baltimore

About

Since our founding in 1970, Mr. Rooter® Plumbing has been dedicated to a simple, unwavering mission: delivering top-tier plumbing workmanship at fair, transparent prices. More than half a century later, our original location continues to proudly serve residential and commercial properties throughout the Oklahoma City metro area. As an independently owned and operated business, we maintain deep roots in our local community. We don't just view plumbing as a job—it is a passion and a philosophy that we apply to everything we do. While our exceptional plumbing expertise has made us a household name, it is our commitment to our customers that truly sets us apart. Our Service Philosophy: The R.I.C.H. Code of Values At Mr. Rooter, we live and work by a definitive set of core values summarized by the acronym R.I.C.H. These principles guide every service call, technician interaction, and business decision we make. 1. Respect (R) We believe that exceptional service begins with mutual respect. We practice this by: Treating every client exactly how we would like to be treated. Listening actively to fully understand your plumbing concerns and acknowledging your perspective. Providing prompt, timely responses to your service requests. Communicating calmly, professionally, and respectfully at all times. 2. Integrity (I) Trust is the foundation of our business. We uphold total integrity by: Only making agreements that we are fully willing, able, and planning to keep. Proactively communicating changes immediately if an unforeseen conflict arises. Focusing on systemic solutions and constructive problem-solving if a process needs improvement. Operating responsibly, communicating with clear purpose, and asking clarifying questions to prevent misunderstandings. Maintaining absolute honesty and never speaking negatively behind anyone's back. 3. Customer Focus (C) Our homeowners and commercial clients are at the center of our universe. We continuously strive to maximize customer loyalty by making every effort to understand, appreciate, and solve your unique plumbing needs in every situation. 4. Having Fun in the Process (H) We bring positive energy to every job site. We look for daily opportunities to make our tasks enjoyable, spreading joy to our team members and the customers we serve.

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