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Sweetwater LLC | Honest Water Softening & Conditioning Solutions Expert Advice on Hard Water Treatment: When You Need a Softener—and When You Don't Unlike traditional water softener salespeople who urge you to install expensive equipment at the slightest sign of mineral presence, Sweetwater LLC takes an objective, science-based approach to water treatment. I only recommend a salt-based water softener when it is genuinely necessary for your home—typically when water hardness exceeds 15 grains per gallon (GPG). Hardness in water is caused by beneficial minerals like calcium and magnesium. While these minerals can leave off-white scale buildup on fixtures or spotting on shower glass, I actually prefer drinking hard water over artificially softened water whenever feasible.