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This water softener by Benjamin Franklin Plumbing operates through a process called ion exchange to remove "hard" minerals like calcium and magnesium. As water passes through the black resin tank, these minerals are swapped for sodium ions, effectively preventing scale buildup in your pipes and appliances. The digital control valve at the top automatically manages the system, triggering a "regeneration" cycle to clean the resin beads and ensure a continuous supply of softened water.